ACCOUNT FAQs


How do I sign up?

To become a member of ViewPointPanel, you need to fill out our registration form. You will be sent an account activation email in order to confirm your registration.

(Please make sure to select the appropriate country of residence if so asked). Follow the steps given to set up your account. You will have to give some basic information and choose a password. Soon after, you will be sent a confirmation email. Follow the link emailed and you will be able to begin taking surveys!

My confirmation email to activate my account never came—what should I do?

There are a variety of reasons for this to happen. The email may still be in transit. Depending on internet traffic, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times. Ensure that you have given the correct email—no spaces or misspelling. Please check your junk folder and ensure that your email is not using anti-junk software to block any email addresses. If you still have not received an email, navigate back to the registration page and re-enter your email to prompt another confirmation mail.

How do I update my profile?

Once you have logged in, select “Your Profile”. Here you may update both your personal information (password, address, etc.) and you may update your profiling for future surveys. To update your personal information, select “Update Profile”. For all other updates, select the various categories in “Further Profiling.”

Why do I have to update my profiling?

Surveys are sent automatically when your profile best matches the requirements for the survey. Updating your profiling will make it easier to match your profile with more surveys. Frequently updating your profile will improve the amount of surveys you may receive.

How do I get paid?

Completing a survey will generate reward points. Your rewards are added to your account at the completion of each survey unless otherwise stated. You must reach the minimum payout threshold, described on your account page, before requesting your payout through the selected payment method.

Why is there a negative in my account?

Please keep in mind that Cint reserves the right to deny incentives, remove panelists and deny service to anyone. All invitations are sent based on a proprietary sampling algorithm. Such algorithm will not favor any individual respondent over another.Negative incentives can occur when someone completed a survey in a manner deemed inappropriate (bad or untruthful). We will not share with you which questions proved to be problematic for our clients. Below are some ways clients define “bad” or “untruthful” responses

  • Survey Speeding
  • Every survey executed has an estimated time to complete. If you complete a survey in a time frame that does not fall within the range that is acceptable you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Inconsistent or Inaccurate Answers
  • If you provide answers that are not accurate and or inconsistent in any manner whatsoever you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Red Herring Questions
  • Clients, at times, will put questions in the survey multiple times or demand that you choose a specific answer to ensure you are being truthful and/or reading the entire survey question. If our client should find that your responses are unacceptable as per the red herring directive you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Open End Questions
  • At times clients will have a section within a survey that requests respondents to fill in their answers by writing them in, rather than selecting an answer from a set of pre-identified responses. If a response in Open Ended question is considered to contain language that is inappropriate, non-sensible, or not fitting for the question you will not qualify for the survey, receive an incentive and may be terminated from the panel.

What if I forget my username and password?

Your username is your email. If you have multiple emails, we strongly suggest keeping a note of which email you have used. If you have forgotten your password, select “Forget Password?” on the panel log in page. You will be prompted to enter your email, please make sure this is the correct email associated with your account. You will be sent a new password in your email and will be able to log in with this password. We strong suggest changing your password once you have logged on.

How do I change my password?

To change your password, log into your account and view your profile. Select “Update Profile”. Select “change password” (located beside the password text box) and enter both your current password and the one you wish to change it to. Once entered, select “Update” and your password will have been changed.

I have reset my password but still cannot enter—why?

Having your cookies disabled in your browser may cause this issue. Please ensure your cookies are enabled. If problems like this continue, we recommend attempting to log in using a different browser (users of the Safari browser should take note of this).

What if I want to delete my account?

To delete yourself from the panel, please either:

  1. Login to your account
    Click unsubscribe
    Check the box “Do you really want to unsubscribe?”
    Click “Unsubscribe”
    Click “Ok”
  2. Click the “Unsubscribe” link in the survey invite
  3. If you are a panelist who does not sign in through Cint and cannot find the unsubscribe link, please contact the panel for account queries (email address is located at the bottom of the survey invite).

FAQ HOME

Know More

SURVEY FAQ

Know More

PAYOUT FAQ

Know More

Take Surveys

You will fill up few profiler surveys to let us understand your interests and background. Once you fill this profiling information, you will start receiving surveys with reward points ranging from $0.50 – $10.

Sign Up Now

Earn Rewards

As soon as your total earning reaches the threshold limit of USD 12.50, you can redeem this money in the form of cash via paypal or choose to receive shopping vouchers of equivalent amount.

How It Works

Active Panelists

Countries

USD Rewarded

Survey Clients

Twitter

Facebook

Google

Blog

© 2016 ViewPoint Panel