SURVEY FAQs

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Are surveys free?

Yes, they are free.

What kind of surveys will I be given?

Surveys will range a large amount of topics. You will be sent surveys that you have met the specific qualifications for.

Why do I get asked the same question more than once?

We always try to find the right survey for you. There may be times that you are asked the same question more than once – once in our pre-screening phase (where we are looking for a survey to match your profile), and once in the actual survey itself (where we are verifying that you meet the survey’s criteria). Although it might seem like an inconvenience or a mistake that you are asked the same question more than once – rest assured that it is not and please bear with us through this quality process. This process does two things:

1. It gives us a better chance of finding a survey for you.
2. Provides better quality data to our clients who are looking for a certain type of person.

Why amn’t I receiving any surveys?

Surveys are sent automatically when your profile closely matches the requirements of the survey. We recommend that you fill in your profile with as much information as possible. That way it will be easier to match your profile to surveys that suit you.

Can I refuse surveys?

Yes, you can refuse any surveys you so choose to.

What is a “Screen Out”?

For surveys where you receive a “screened out” message they do not count as fully completed surveys and accrue no rewards as the information is not used.

If you are “screened out” this means that you were determined to be outside the target group for the given survey. Rather than consuming your time on answers that cannot be used, the survey finishes early (normally within the first few questions).

This can happen from time to time even if you were originally selected to take part in a survey. However, the survey requires more specific information than what your profile can initially provide.

What does “Quota Full” mean?

For surveys that you receive a “quota full” message they do not count as completed surveys and accrue no rewards as the information is not used. If you receive “quota full” the survey is normally full of respondents within the targeted range.

This can either be before the start of a survey, which is normally indicated as closed, or sometimes in the early part of a survey where certain criteria within the survey becomes filled (for example, within a certain age bracket).

This will vary at the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For this reason we encourage participants to answer at their soonest possible opportunity.

Why can’t I access my surveys?

An error can occur on a survey for a couple of reasons.

1. If cookies are not enabled on your browser, at the end of the survey you will not be recognized as a respondent and will receive a time out. Please make sure your cookies have been enabled.
2. If you leave the survey open for an extended amount of time, the browser session will expire and you will be timed out from the survey.
3. If you navigate away from the survey, you will be timed out and not be able to finish the survey.
4. If you are not using a supported browser, have not enabled popups, do not have the latest version of Flash Media Player downloaded, you will be timed out and not able to complete the survey.
5. If you have taken the survey from a device, such as a smartphone or tablet, that doesn’t support Flash Media you will be timed out and unable to complete the study.

Whenever you are timed out from a survey, you will not be able to access it again. A new link cannot be sent and the survey cannot be reset.

Is it possible to resend a survey invitation?

No, we are sorry, but we can send each survey’s link only once.

How do I take part in surveys?

TYou will receive survey links in your email. Follow these links and complete the surveys.

How often do I have to participate?

As little or as often as you’d like. There is no minimum requirement in order to receive your incentive. Keep in mind to cash out your rewards however, there is a minimum payout threshold.